Refund & Cancellation Policy

Last updated: June 2026

Opvello subscriptions are billed in advance. This page explains how cancellations and refunds work for our services.

Subscription terms

Plans are billed monthly or annually as agreed at signup. Service continues until the end of the current paid period. We will send a reminder before any renewal so you have time to make changes.

Cancellation

You may cancel your subscription at any time by emailing billing@opvello.com. Cancellation takes effect at the end of the current billing period. You will continue to have access to the service until that date. We do not provide partial refunds for unused time within a billing period.

Refunds

Refund requests are considered on a case-by-case basis. To request a refund, contact billing@opvello.com within fourteen days of the charge and include your invoice number. We do not refund setup, onboarding, or custom-integration fees once the corresponding work has begun.

Free trials

If a free trial is offered for a plan, no charge occurs until the trial ends. You may cancel during the trial at any time and incur no charge.

Disputes

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank or card issuer. We will work with you directly to resolve billing disputes quickly.

Contact

Email: billing@opvello.com